Privacy Policy

1. Introduction

Cleaniche ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide, including:

• Name and contact information (email, phone number)
• Address and property details
• Payment information
• Booking preferences and history
• Account login credentials

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data and analytics
• Cookies and similar tracking technologies
• Location data (if permitted)

3. How We Use Your Information

We use the information we collect for:

• Providing and improving our cleaning services
• Processing payments and sending confirmation emails
• Managing your account and bookings
• Communicating with you about your services
• Preventing fraudulent activity and ensuring security
• Complying with legal obligations
• Marketing and promotional communications (with your consent)
• Analyzing usage patterns to improve our platform

4. Information Sharing

We only share your information with trusted third parties as necessary to provide our services:

• Cleaning Custodians: Your address and booking details are shared with assigned custodians
• Payment Processors: Payment information is processed securely through Paystack
• Service Providers: Email and communication services through EmailJS
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement comprehensive security measures to protect your data:

• Encrypted data transmission (SSL/TLS)
• Secure Firebase database with access controls
• Regular security audits and updates
• Staff training on data protection
• Limited access to personal information

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-Out: Opt out of marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at support@getcleaniche.com.

7. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR):

• We only process data with legal basis (consent, contract, legitimate interest)
• We have a Data Processing Agreement with our service providers
• We respond to data subject requests within 30 days
• We report data breaches within 72 hours
• We have appointed a Data Protection Officer

8. Cookies & Tracking

We use cookies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand user behavior
• Marketing Cookies: Used for personalized content (with consent)

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Booking records are retained for 3 years. Account information can be deleted upon request.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: