Bookings
How to book and manage your cleaning services
Payment
Pricing and payment methods
Account
Account management and settings
Troubleshooting
Common issues and solutions
Quality
Service quality and guarantees
Support
Contact our support team
Booking & Scheduling
How do I book a cleaning service?
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Simply visit our booking page, select your service type, property details, and preferred date and time. Our system will match you with an available cleaning custodian, and you'll receive a confirmation via email.
What times can I book cleaning?
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We offer flexible scheduling! You can book cleaning services Monday to Saturday, from 8am to 6pm. Special evening and weekend bookings may be available depending on availability in your area.
How long does a cleaning session take?
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Cleaning duration depends on your property size and service type. Standard cleaning typically takes 2-4 hours, while deep cleaning may take 4-6 hours. You'll see the estimated time before confirming your booking.
Can I reschedule my booking?
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Yes! You can reschedule your booking up to 24 hours before the scheduled service. Log into your account, go to "My Bookings," and select "Reschedule." Subject to availability, we'll confirm your new date and time.
Payment & Pricing
What payment methods do you accept?
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We accept secure payment through Paystack, which supports all major credit and debit cards, as well as bank transfers. Your payment information is encrypted and secure.
How is the price calculated?
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Pricing is based on your service type, property size (number of bedrooms), and frequency. You'll see the exact price breakdown before confirming your booking. No hidden fees!
Do you offer discounts?
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Yes! We offer discounts for recurring bookings (weekly or monthly). The more frequently you book, the more you save. Contact our support team for bulk booking discounts.
What is your refund policy?
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If you cancel more than 24 hours before your booking, you receive a full refund. Cancellations within 24 hours may incur a cancellation fee. Refunds are processed within 5-7 business days.
Account & Security
How do I create an account?
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You can create an account by clicking "Sign Up" on our website. Provide your email, create a password, and verify your email address. If you book without an account, we'll automatically create one for you!
Is my personal information safe?
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Yes, we take security seriously. Your data is encrypted, stored securely, and only shared with your assigned cleaning custodian for service purposes. Read our Privacy Policy for full details.
Can I change my password?
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Yes! Log into your account, go to "Settings," and select "Change Password." If you forget your password, use the "Forgot Password" link on the login page.
How do I delete my account?
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Contact our support team at support@getcleaniche.com to request account deletion. We'll remove your personal data while retaining booking records for accounting purposes only.
Service Quality
What if I'm not satisfied with the cleaning?
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Report issues within 24 hours with photos if applicable. We'll arrange a free re-clean or provide a refund. Your satisfaction is our priority!
What cleaning products do you use?
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Our custodians use eco-friendly, non-toxic cleaning products that are safe for your family and pets. If you have specific product preferences, let us know during booking!
Are your custodians background checked?
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Yes! Every cleaning custodian goes through thorough background checks and skills verification before joining our platform. Your trust and safety are paramount.
Can I request a specific custodian?
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If you've had a great experience with a custodian, you can request them for future bookings through your account. Subject to their availability, we'll match you with them.
